After the recent government announcement, from Wednesday 4th November we are temporarily closing all services until we re-open on 3rd December.
As our guests will know and expect, exceptional service, pristine cleanliness, hygiene and safety have always been amongst our values at the Old Swan, and delivering these consistently is set in our nature.
We can confirm that we have complied with the ‘COVID-19 Secure’ guidance on managing the risk of COVID-19’. Our company’s own environmental health professional has led our health and safety response to coronavirus since the very first case arrived in the UK.
We are also proud to introduce our very own ‘Silver Tick’, a discreet pin badge worn by all members of our team to symbolise their personal participation in daily temperature screening, their completed training in COVID-19 prevention steps & social distancing, their own commitment to follow our clinical style of handwashing and their enhanced approach to cleaning and disinfection throughout the inn.
Due to the developing nature of the situation and guidance, our procedures and operations are continuously reviewed and promptly updated when required. The information that we are sharing with you about how we will operate may therefore be subject to review and change without notice.
We politely request the support and assistance of our valued guests in this newly changed environment, so that together we manage the COVID-19 health crisis and ensure that the Old Swan continues to provide a relaxing space where our guests and team can feel comfortable and safe.
If in the unfortunate event, you or your household experience COVID-19 symptoms such as a high temperature, a new continuous cough or a change to your sense of taste and smell, we must ask that you follow the Government advice and stay at home.
We further ask that any guest who has arrived in the UK from Overseas within the 14 days prior follows stay at home guidance.
We are proud to introduce our very own ‘Silver Tick’, a discreet pin badge worn by all members of our team to symbolise their personal commitment to the measures we are taking to protect our guests and employees from the risks of COVID-19.
The Silver Tick symbolises:
Were pleased to announce that our bar and terrace is open serving drinks and picnic boxes.
In the first instance, please refer to whoever you booked through, you will need to cancel or amend directly with them.
If you were due to be staying with us from 23rd March – 3rd July 2020, your booking was automatically cancelled. If you pre-paid or paid a deposit, your booking has been held and credited to a future date of your choice within 12 months of the hotel re-opening or moved to Minster Mill. If that doesn’t work for you, please get in touch with a member of our team who will be able to issue a full refund for you.
Existing group bookings
If booked before 4th July 2020, group bookings that are due to visit after 4th July 2020, normal terms & conditions for cancellation/postponement apply as per your contract. However, please note this policy will be reviewed regularly and we will continue to work with our clients to have a fair policy as the situation develops, taking into account UK Government guidelines. Please check back here for updates or contact the hotel event manager directly.