We are delighted that the Old Swan will be opening its terrace for pies, drinks and afternoon tea from the 12th April 2021. Our charming three-bedroom Swan Cottage is also available for self-contained stays from 12th April 2021.
Our pub and restaurant will be able to fully re-open inside on the 17th May, with hotel bedrooms at the Old Swan reopening for overnight stays from 27th May.
We have put our lock down time to good use, enhancing the hotels public areas and bedrooms, developing new menus, as well as ensuring our beautiful gardens are in fabulous spring bloom ready and waiting to welcome you back.
I can offer my personal assurance to you that we are taking the COVID-19 situation as seriously now as ever, constantly monitoring any developments in the Government’s guidance whilst reviewing all that we do on an ongoing basis.
The coming weeks will pass us by quickly and our doors will soon be open again. So, whilst the team here are putting our final preparations in place, I know that you may have questions about what to expect when you visit us, and so I have shared some details below.
As our guests will know and expect, exceptional service, pristine housekeeping, hygiene and safety have always been amongst our values, and delivering these consistently is set in our nature.
We can confirm that we have complied with the ‘COVID-19 Secure’ guidance on managing the risk of coronavirus.
We are now required to obtain contact details for each person visiting us, either by inviting guests to scan our official NHS Test & Trace QR code using the NHS COVID-19 app, or by taking guest details upon arrival.
We are proud of our very own ‘Silver Tick’, a discreet pin badge worn by all members of our team to symbolise their personal participation in daily temperature screening, their completed training in COVID-19 prevention steps & social distancing, their own commitment to follow our clinical style of handwashing and their enhanced approach to cleaning and disinfection throughout the hotel.
Due to the ever-developing nature of the situation and guidance, our procedures and operations are continuously reviewed and promptly updated when required. The information that we are sharing with you about how we operate may therefore be subject to review and change without notice.
We politely request the support and assistance of our valued guests in this newly changed environment, so that together we manage COVID-19 and ensure that we continue to provide a welcome retreat, where our guests and team can feel comfortable and safe.
If in the unfortunate event, you or your household experience COVID-19 symptoms such as a high temperature, a new continuous cough or a change to your sense of taste and smell, we must ask that you follow the government advice, remain at home, and contact us to allow your stay to be rescheduled.
We are proud of our very own ‘Silver Tick’, a discreet pin badge worn by all members of our team to symbolise their personal commitment to the measures we are taking to protect our guests and employees from the risks of COVID-19.
The Silver Tick symbolises:
During these uncertain times we understand that flexibility is important so all new reservations for stays before 31st October 2021, including those described as non-refundable and non-transferable, can now be changed up to 48 hours prior to arrival to a date within 12 months. Excludes Christmas, New Year's Eve and any other special event dates.
New group bookings
Any new group booking, arriving before 31st October 2021, can be cancelled for free up to 3 months before the event (excluding exclusive use).